Still taking calls the old way? There’s a better way.
Convert your traditional call centre into an efficient AI-powered virtual contact centre by tracking performance, refining operations, and automating processes.
Juggling social media and customer messages?
Make customer conversations easy. Your agents can chat across channels without having to use multiple tools. They can pull past conversations from WhatsApp, Email, SMS, Call Transcripts, Facebook Messenger, and Live Chat, all from one easy-to-use dashboard.
Be a more helpful supervisor
Our AI contact centre helps your new agents get comfortable while keeping customer interactions smooth. Supervisors can guide and support agents in real-time without interrupting the experience. And when things start to spiral, supervisors can jump in to calm the situation and get conversations back on track.
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Admin workspace
Help admins keep things running smoothly with real-time insights. See response times, call lengths, and handling efficiency—all in one place. AI-powered automation sorts call queries by skill and wait times, making sure everything stays efficient and customers get the best experience.
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AI agents that work for any business
Give round-the-clock support using two smart approaches: quick replies for simple questions and AI-powered chats for natural conversations. With both working together, customers get smooth, helpful interactions no matter what they need.
Learn moreChoose the right AI contact centre solution for your business
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Supercharge customer support with Worktual’s AI-powered contact centre software
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Why choose Worktual’s AI contact centre for customer support
Conversational AI: AI that talks your language
Keep conversations flowing even when agents aren’t around. AI-powered chatbots respond naturally, making interactions feel effortless and human-like. With built-in empathy, they hold meaningful conversations that feel personal and authentic, ensuring customers always get the support they need.Multilingual support: Talk to customers in their language
Help customers effortlessly, no matter where they are or what language they speak. Being available in over 18 languages, businesses can connect with people across regions without barriers. Seamless multilingual support ensures every customer gets the assistance they need in a way that feels natural and accessible.Automatic call distribution: Easier call management
Make customer calls smoother and faster—no more long waits or wrong transfers. AI-powered routing ensures callers reach the right department quickly, cutting down wait times and removing frustration. Smart automation keeps everything running efficiently, so every call feels effortless.Call monitoring: Smart call oversight
Help supervisors stay in the loop and support agents when it matters most. They can listen in on calls or jump into customer conversations and take over the call, making sure customer issues get resolved quickly and smoothly.Chat whisper: Agent assistance without disruption
Allow supervisors to guide agents behind the scenes without interrupting the flow. They can send private messages while agents handle customer interactions, offering real-time support and mentorship without breaking the conversationAgent assist: AI help for agents
Craft thoughtful, empathetic replies by understanding customer sentiment, past interactions, and expert agent strategies. AI-powered learning ensures responses feel natural and helpful, pulling from the knowledge base to create meaningful conversations that truly connect.
