Worktual delivers four cutting-edge omnichannel contact centre solutions; enhance your customer service, empowering your support agents to deliver exceptional experiences that elevate customer engagement, satisfaction, and overall performance.
Enhancing customer interactions with generative AI
Helping your customers efficiently and effectively when they need it most means more happy customers…and happy customers are your biggest ambassadors. They will be champions for your brand, increase your customer base, and ultimately help build a bigger and better business.
Unleashing the power of AI-based omnichannel
Our AI-powered omnichannel bring game-changing benefits by making sure that no matter how customers connect, the experience feels like a smooth and unified journey. This not only keeps customer’s happy and coming back, but it also helps businesses understand what people like and tailor their efforts to make interactions even better, leading to more sales and success.
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Bringing personality to the conversation
Worktual's conversational-AI Interactive Voice Response (IVR) technology introduces a revolutionary approach to customer interactions, replacing cumbersome menu options with a natural language virtual assistant. By comprehending customer intent and context, this solution efficiently routes calls, provides accurate information, and ensures personalised experiences. Customers benefit from reduced wait times and tailored solutions, enhancing satisfaction, while businesses streamline operations, lessen agent workloads, and ultimately cut costs while cultivating long-lasting customer relationships.
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Your customer-support agent’s new best friend
Agent Assist enhances your agents' capabilities with automated support, contextual recommendations, and actionable next steps across all channels. Agent Assist integrates with digital and voice conversations from day one. Capabilities like automatic knowledge support and agent automation come standard, and the overall agent experience is tailored to the channel, making it simple and easy to use.
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Take charge of your customer support experience with our optimised omnichannel approach, ensuring effortless control at your fingertips
- Maximise your contact centre's efficiency and customer satisfaction with skill-based call routing. Get customers to the right agent, every time!
- Ensure the quality standards are being met, identify areas for improvement, and provide coaching and feedback to agents.
- Engage your visitors with customised messages tailored to your website's purpose, and improve their experience with our powerful proactive chat invitations!
- Set your business up for success with customisable business hours so you never miss a call or message.
- Broadcast important messages to your agents in seconds to keep them informed and engaged.
- Streamline customer communication with social media integration, providing a unified and personalised experience across all channels.
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