Frequently asked questions
General
AI Agent
Conversational AI Agent
AI Contact Centre
Who is Lola in the Worktual platform?
Lola is Worktual’s AI-powered teammate that manages conversations, filters leads, and provides round-the-clock support while lowering operational costs.
What does Worktual’s AI Contact Centre do?
It’s a central engagement hub combining AI automation with human agents to deliver seamless support via chat, calls, email, and social channels.
Can Worktual AI tools be tailored for my business?
Yes. You can train Lola with your product details, workflows, and brand tone within hours, without needing coding skills.
How does Worktual AI improve lead generation?
Instead of just collecting contacts, our AI qualifies them in real time using your ICP (ideal customer profile), ensuring more sales-ready leads.
What sets Worktual’s AI apart from others?
Our agents blend emotional intelligence, continuous self-learning, and smooth human handovers for a better customer experience.
How does AI actually improve customer experience?
By delivering instant, contextual, and personalized responses—cutting wait times from hours to seconds while staying human-like.
Is AI affordable for SMBs?
Absolutely. Worktual’s enterprise-level AI is priced for SMBs, often delivering ROI in under three months.
How fast can Worktual AI be deployed?
Most businesses go live in under 48 hours—our team handles setup so you can focus on growth.
Do I need tech expertise to manage Worktual AI?
Not at all. The dashboard is simple to use, allowing anyone to train, track, and optimize agents without technical knowledge.
Can Worktual AI integrate with my current systems?
Yes. It connects with leading CRMs, ERPs, and ticketing tools in just hours, without interrupting ongoing workflows.
