Our Client
A premier institute for vocational training in India.
Challenges
The challenges our client faced
With student inquiries rising across both online and offline channels, our client faced several different challenges in managing them:
- Staff were overstretched, with students frequently asking about admissions, course details, exam schedules, fee payment, and campus events.
- Human support trainers were only available during office hours, leaving many online learners unsupported.
- Students sometimes received inconsistent responses from different staff members.
- Staff spent excessive time answering routine queries, reducing focus on teaching and student guidance.
- Online students lacked immediate support, reducing satisfaction and participation.
- Certain queries required personalised guidance or counselling, so could not be fully resolved.
Solution
Lola Ai voice bot
Lola conversational Ai voicebot
Partnered with the academy to deploy our Lola conversational Ai voice bot to automates tasks and ensure instant responses to student queries.
Task Management
Handled FAQs about admissions, course details, fees, and mock exam schedules.
Instant Help
Enabled students to access instant help anytime.
Consistent Response
Ensured consistent information across all student interactions.
Personalised Guidance
Provided tailored advice, thanks to its understanding of student profiles and academic progress.
Smart Routing
Automatically routed complex or sensitive queries to the relevant staff, with the full conversation summary (smart routing).
Efficiency Gain
Released staff from handling repetitive queries so they could focus on teaching, mentoring, and counselling.
Timely Alerts
Sent reminders about assignments, exams, and events, to improve participation and academic performance.
Smart Routing and Personalized Academic Guidance
The smart routing, automated reminders and hyper-personalised guidance improved student engagement and effectively solved the academy's challenges
Always On
Provided 24/7 availability to handle high-volume, repetitive student querie
Poly-Functional
Covered all functions across admissions, course details, fees, and exam schedules
Instant Interaction
Lola enabled students to access instant help anytime and ensured consistent information across all interactions
Automated Reminders
Lola sent automated reminders about assignments, exams, and events to boost participation and academic performance.
Smart Routing
Beyond handling FAQs, Lola used smart routing and student profile intelligence to deliver more personalized support.
Personalisation
It provided tailored advice based on academic progress, automatically escalated complex or sensitive inquiries to the right teachers or counsellors
Agent Assist
Counsellors were provided with full conversation summaries for quick and easy resolution
Analytics
Leveraged real-time analytics for continuous improvement
Result
Deploying our Lola conversational AI voice bot improved student support efficiency and engagement for our client in multiple ways:
- Administrative workload was reduced by 50%, as common questions were handled automatically by Lola.
- 24/7 support provided instant assistance, increasing student engagement by 47%.
- Complex queries were seamlessly escalated to live teachers or counsellors, improving issue resolution speed by 78%.
- Automated reminders boosted participation in assignments, exams, and campus events, raising student satisfaction scores by 40%.
- Real-time analytics offered actionable insights to identify common concerns and optimise academic support.
Using intelligent automation, the Ai-powered contact centre enhanced efficiency and service quality. It elevated customer experience, boosted agent productivity, and created a data-driven, continuously improving support environment.
Results
Deploying our Lola conversational Ai voicebot improved student support efficiency and engagement for our client in multiple ways:
50%
Admin Workload
Administrative workload was reduced by 50%, as common questions were handled automatically by Lola
47%
Student Engagement
24/7 support provided instant assistance, increasing student engagement by 47%
78%
Resolution Speed
Complex inquiries were seamlessly escalated to live teachers or counselors, improving issue resolution speed by 78%.
40%
Satisfaction Scores
Automated reminders boosted participation in assignments, exams, and campus events, raising student satisfaction scores by 40%.
100%
Actionable Insights
Real-time analytics offered actionable insights to identify common concerns and optimize academic support.
“Lola has revolutionised how we support our students. Routine questions are answered instantly, and when needed, our teachers can step in seamlessly with full context — it’s like having a smart assistant for every student. Engagement and satisfaction have never been higher.”
Head of Student Services
Chat to us today
Whether you’re scaling a startup/SME or evolving an enterprise, we’ll help you build bespoke Advanced Ai Solutions that keep you ahead–not just today, but tomorrow.
