Smooth Ticket Management
Easily route, monitor, and resolve support tickets.
Assign requests effortlessly, track progress at every step, and close queries quickly—all within one clear, shared workspace.
Built-in Intelligence with AI
Let AI handle the tough tasks.
Speed up responses, detect blockers early, and balance agent workloads using real-time AI-driven insights and suggestions.
Designed for Your Team
Customize ticket forms and set up actions to fit your workflow.
Create personalized forms, trigger actions seamlessly, and manage support operations your way with flexible, easy-to-configure controls.
Comprehensive Ticket Overview
Monitor progress and performance at a glance.
Work Smarter with AI
Harness built-in AI to analyze trends, forecast ticket volumes, and instantly recommend the best next steps for faster, smarter support resolution.
Gain Insights and Act Quickly
View ticket summaries at a glance
Predict SLA risks before they occur
Automatically assign tickets based on skill match
Keep Everything Organised
Efficiently sort tickets using tags, statuses, and types. Find relevant requests quickly without losing track of progress.
Structure Tickets Your Way
Use custom labels for easy filtering
Group tickets by topic, issue, or priority
Quickly search and generate reports on trends
Collaborate Seamlessly in One Space
Agents communicate effortlessly using internal chat and timeline logs, all within the ticket workspace for smooth updates and coordination.
Enhance Teamwork and Transparency
Share private updates with teammates
Track every action through detailed ticket logs
Handover tickets with complete context
Stay Ahead Always
Use real-time dashboards to monitor agent workloads, track SLA deadlines, spot delays early, and ensure every support ticket gets timely attention.
Manage Support in Real Time
View open, pending, and resolved tickets live
Track overdue tickets and daily volume spikes
Detect issues early with clear visual trends
Connect Your Tools Seamlessly
Integrate effortlessly with CRMs and contact centre solutions.
Key Support Essentials
All the tools you need to manage tickets efficiently
Multiple Channel Options
Create support tickets from email, portal, live chat, phone, and website widgets—all tracked seamlessly in one place.
Custom Workflows
Easily configure ticket forms, routing paths, and response triggers to streamline support and guide your team’s actions.
AI Speeds Things Up
Leverage built-in AI to summarise queries, prioritize tickets, and enable faster, more accurate handling.
A Clear Workspace
Access all ticket details, replies, and activity logs in one unified view for quicker, more efficient workflows.
Built-in SLA Tracking
Keep track of reply times, receive alerts on delays, and ensure tickets stay on schedule with built-in SLA monitoring.
Secure User Roles & Access
Protect your system with role-based access, permission controls, and strict password policies for safe and secure ticket management.
Why teams choose smart ticketing
See how streamlined workflows, transparent tracking, and effortless collaboration improve support for both agents and managers.
The ticket workspace makes my day easier. Everything I need — customer details, past conversations, even AI reply suggestions — is all in one place. I spend less time toggling and more time resolving issues.
Aditya RaoSupport Agent
With the dashboard and SLA tracking, I can identify bottlenecks before they cause delays. It’s helped our team reduce overdue tickets and respond faster.
Sneha MukherjeeSupport Team Lead
Setting up roles, workflows, and automations was simple. The system adapts to our way of working instead of forcing rigid processes.
Aisha KhanIT Manager
Built for Your Industry
Support solutions designed for teams of all sizes.
E-commerce
Manage returns, delivery issues, and customer queries efficiently with faster responses and improved team visibility.
Real Estate
Coordinate enquiries, document requests, and site visits all in one place with clear tracking and quicker collaboration.
Education
Support admissions, course access, and technical issues for students and staff through centralized, fast ticket management.
Legal
Track case queries, client communications, and document follow-ups securely with full transparency and role-based access controls.
Healthcare
Handle appointment scheduling, patient records, and service feedback smoothly with organised workflows and timely agent responses.
Fintech
Quickly resolve fraud reports, payment issues, and identity verifications with secure processes and specialised support tools.
