What Worktual delivers
There’s AI. And then there’s Lola.
Support on autopilot, with a manual override.
Lola responds fast, pulls from your systems, and hands off to your team with full context when it counts
Smarter support, powered by Lola
Cuts down repetitive questions by two-thirds
Responds faster than any human ever could
Streamlines support for happier agents
Lola listens beyond the words
Understand what your customers really mean and respond instantly with helpful, human-like answers.
Smart AI. Real conversations.
Natural answers at lightning speed
Helps customers browse smarter, buy quicker
Gets voice, text, tone, and context
Conversations that cross borders
Whether it’s English, Spanish, or French, Lola speaks clearly, confidently, and contextually.
Wherever your customers are, Lola speaks their language.
4x growth in chat activity
10x faster replies across time zones
15% happier customers, globally
Less friction. More conversions.
From product queries to tailored recommendations and completed payments, Lola handles the full journey in one flow.
Smart. Helpful. Sales-ready. That’s Lola.
Smooth, AI-guided shopping journeys
Recommends products your customers are likely to love
Handles secure transactions without leaving the conversation
Simple to integrate with your current setup
Smart, helpful, and human-like
Everything you need in one AI
Sentiment Analysis
Pick up on customer emotions and keep conversations calm, clear and caring.
Lead Qualification
Identify promising leads and send them to your team before the moment passes.
Human Agent Handover
When things get tricky, your team steps in with the full conversation history.
AI Assist
Support your agents with AI that fills in the gaps and speeds up responses.
Context awareness
Lola uses past chats to keep conversations smooth, familiar, and on track.
AI that supports, sells, and scales
Scale your service, not your headcount
Automate the busywork without compromising experience. Lola chats, books, recommends, and resolves in one smooth flow.
Stay on top of every meeting
Appointment scheduling
Handle bookings from start to finish. Confirm times, send reminders, and reschedule with ease to keep calendars full.
Tailored picks, timed perfectly
Hyper-personalised recommendations
Learn from browsing behaviour and past orders. Recommend the right products at the perfect moment to boost sales.
Unified help, always available
Omnichannel support
Respond instantly on chat, WhatsApp, Instagram, and more. Maintain one seamless conversation across every customer touchpoint.
Read between the lines
Intent detection
Understand what customers mean, not just what they say. Guide them to the right answers, actions, or purchases.
Natural chats, loyal customers
AI conversations that win over customers
Worktual’s booking AI is a game changer. We’ve cut no-show rates by 30% and staff aren’t tied up answering the same old questions all day. Customers love the instant confirmations, too.
Sophie GrantClinic Manager, London
Integrating Worktual into our systems was a breeze. Now everything talks to each other, Shopify, CRM, emails - you name it. Feels like we’ve gone from clunky to slick overnight.
James PatelE-commerce Director, Manchester
Our customers expect regular updates and used to flood us with calls. Now the AI agent keeps them in the loop automatically. It’s saved hours of phone time every week.
Emily RobertsOperations Lead, Housing Association
Lola works where you do
Supports all industries. Excels in yours.
E-commerce
Respond instantly to shopping questions, upsell smartly, and complete purchases without switching channels.
Real Estate
Book property viewings, gather buyer details, and keep leads engaged while your agents focus on closings.
Education
Keep students informed, parents reassured, and your inbox clear with instant replies across all channels.
Legal
Organise consultations, sort enquiries by urgency, and provide timely responses automatically.
Healthcare
Manage appointments, handle patient questions, and send reminders to keep schedules running smoothly.
Fintech
Streamline support for new users, troubleshoot issues, and highlight upgrades that fit user profiles.
