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Legal

Every legal advantage created is a case strengthened.

Accelerate output. Compound efficiency. Outpace rivals.

Worktual builds bespoke Advanced Intelligence that works like your best legal mind, so your people can focus on what matters. This isn't off-the-shelf software. It's AI, coded from your legal expertise, and built to give your firm an unfair advantage.

The expectations intensifying across today's legal landscape

Law firms and in-house legal teams face mounting pressure to deliver faster, more transparent, and value-driven services. Elevated client expectations, escalating matter complexity, and expanding volumes of documentation all intensify operational demand. Manual processes – from client intake and conflict checks to case updates and document management – impede fee earners and strain support teams. These pressures impact turnaround times, utilisation, service quality, and risk exposure.

Key Challenges:

Enquiry volumes and repetitive tasks drain capacity

Substantial enquiry volumes, repetitive intake steps, and manual conflict checks diminish capacity for fee-earning work.

Admin burden impedes case progression:

Heavy administrative workloads impede matter progression, bundle preparation, and disclosure review.

Fragmented systems hinder case visibility

Disconnected systems make it challenging to retrieve precedents, track matter history, and maintain consistent case records.

Compliance demands restrict operational agility

Stringent confidentiality, SRA compliance, and audit requirements constrain operational flexibility and amplify governance overhead.

Worktual Advanced AI Solutions for the Legal sector

Worktual AI Legal Solutions transform client engagement and internal operations by automating routine tasks, strengthening information retrieval and supporting fee-earners with intelligent tools. These technologies minimise administrative load, elevate case handling, and free legal teams to concentrate on advocacy, advisory and strategic legal work.

From streamlined client intake to secure, data-driven assistance across multiple channels, Worktual AI solutions enable legal organisations to operate with greater consistency, efficiency, and confidence at every stage of the matter lifecycle.

Lola AI Chatbot

Worktual's Lola AI Legal Chatbot serves as the first point of contact for clients and internal teams, managing initial enquiries, guiding users through intake processes and providing rapid access to relevant information. It helps legal practices accelerate response times, fortify conflict checking workflows, and minimise administrative burden.

Optimise client intake and conflict checks

Automate information capture, pre-screening questions, and identity documentation to accelerate conflict clearance and matter opening.

Elevate client understanding

Provide instant clarity on processes, timelines, required documents, engagement terms, and fee structures.

Free up more valuable fee-earner time

Handle repetitive tasks – such as case updates, appointment scheduling and form completion – allowing fee earners to concentrate on analysis, legal strategy, and advisory work.

Lola AI Voicebot

Worktual's Lola AI Legal Voicebot enables natural, multi-lingual contextual, and compliant conversations across high-volume phone channels, ideal for clients seeking urgent updates or those who prefer voice communication. It provides responsive, consistent guidance while maintaining the professional tone expected in legal settings.

Enable intelligent call triage

Route calls by matter type – property, corporate, disputes, family, employment, regulatory – to strengthen first-contact resolution and minimise switchboard congestion.

Deliver 24/7 case support

Provide round-the-clock access for matter updates, document requests, appointment booking, and case status checks.

Elevate client trust and experience

Use precise, natural dialogue that maintains confidentiality, follows escalation protocols, and supports SRA-aligned communication standards.

Worktual Ai Contact Centre Solution

Worktual's AI Legal Contact Centre Solution consolidates every client interaction – chat, email, and voice – into one secure and intelligent platform. This creates a complete, unified view of client communication, supports auditability, and equips legal teams to deliver faster, more informed support.

Unify matter communication

Integrate every channel for consistent, seamless engagement across practice groups, secretarial teams, and legal operations.

Empower legal teams

Provide real-time AI assistance such as suggested responses, case summaries, precedent retrieval, and context-based knowledge surfacing.

Leverage data insight

Identify common enquiry themes, client sentiment trends, workload bottlenecks and compliance risks to strengthen operational governance and service delivery.

Two pathways, one promise

With Worktual, organisations can plug in proven Ai Solutions today, or co-create bespoke intelligence that compounds into competitive advantage. Either way, we don’t sell tools – we build the Ai behind their next breakthrough.

Move Fast

Select a ready solution to unlock immediate ROI.

Talk to us about our solutions

Think Bigger

Brief us to build a tailored system around your stack, processes, and ambition.

Talk to us about a tailored system

All Worktual AI Solutions operate within secure data frameworks to safeguard client information and ensure compliance with Bar Council requirements, confidentiality obligations, DPDPA, and legal professional standards.

Our Solutions

Customer Data
Platform

Gather, organise, and unify customer data from all sources. Create comprehensive profiles that personalise experiences, enhance targeting, and align marketing, sales, and support teams.

A single platform for all customer data
Integrate every channel seamlessly
Cleanse and merge data effortlessly
Uncomplicated activation

Customer Value
Management

Use real-time insights to track, segment, and grow customer value. Boost customer retention and revenue with smarter customer segmentation and personalised customer journey.

Spot early signs of churn
Identify big spenders
Maximise customer retention
Drive growth with data-driven insights

Campaign
Management

Easily create, schedule, and oversee campaigns across multiple channels. Reach your audience precisely using tools designed for consistency, timing, and easily generated campaigns.

All channels, one dashboard
Ai-powered agent assistance
Designed for scalability
Live insights and Automated replies

Lola –
Advanced Chatbot

Lola understands subtle cues like intent, tone, and complexity plus drives lead generation. She enables businesses to manage thousands of chats efficiently, delivering consistent, 24/7 support.

Cutting-edge conversational Ai
Deeper customer insights
Fully automated support from start to finish
Fast launch–rapid learning

Lukas –
Standard Chatbot

Lukas manages routine tasks like appointment bookings, scheduling, form submissions, and payment processing across web, WhatsApp, Instagram, and Meta platforms.

Task-oriented Ai assistant
Quick and dependable responses
Simple setup process
Provides 24/7 customer support

Ai Contact
Centre

Unify every channel into a single intelligent platform. Featuring built-in automation and agent support tools, our contact centre solution helps your team respond quickly and smoothly.

All channels, one dashboard
Ai-powered agent assistance
Designed for scalability
Live insights and Automated replies

Ticketing
System

Utilise real-time dashboards to monitor agent workloads, keep an eye on SLA deadlines, detect delays early, and guarantee every support ticket gets addressed promptly.

Keep track of every request
Simple assignment process
Resolve issues more quickly
Direct tickets to the proper agent