1.Get all Activity based on the omnichannel : Retrieve all the channel details activity list using this API

Request

Headers Authorisation : token

Query Parameters :

channelType- string.

List of channel : Chat,Call,Email,Sms,Whatsapp,Facebook,Instagram.

Default value : Chat,Call,Email,Sms,Whatsapp,Facebook,Instagram Required specific type values only have to that specific name of the channel.

fromDate -timestamp.

toDate- timestamp retrieve the list based on the start and end date and time.

Search- string.

Get a search based result.

offset- Default value is 0, increase by 1.

limit- Maximum records is 100. Default Value is 100.

Response

200

Copy code
[
  {
    "id_col": 1,
    "sessionId": "ea10133c-be33-4fc2-b926-b4a19953bda4",
    "sessionStartTime": 1712571278224,
    "sessionEndTime": null,
    "customerNumber": null,
    "companyId": null,
    "domainId": 7179,
    "dispositionId": null,
    "UMNStatus": null,
    "IsInBound": 1,
    "dialDuration": null,
    "disconnectedBy": null,
    "queueDuration": null,
    "assignedTo": null,
    "assignedBy": null,
    "assignedOn": null,
    "calledNumber": null,
    "waitDuration": null,
    "afterCallWorkTime": null,
    "recordingTypeId": null,
    "Istransferred": null,
    "transferredTypeId": null,
    "markAsRead": null,
    "CustomerId": null,
    "voicemailUrl": null,
    "ticketId": null,
    "callDuration": null,
    "summary": null,
    "subject": null,
    "createdAt": "2024-04-08T04:44:38.000Z",
    "updatedAt": "2024-04-08T04:44:38.000Z",
    "chatFlowSourceId": null,
    "afterChatWorkTime": null,
    "CallBackDatetime": null,
    "Browser": null,
    "IPAdress": null,
    "ChatSubject": null,
    "FromEmail": "Dineshkumar.e@worktual.com",
    "ToEmail": "Support@Manchertercity7179.Worktual.Net",
    "EmailSubject": "dfsdfsdf",
    "EmailFlowSourceId": null,
    "AfterEmailWorkTime": null,
    "IsSessionClosed": 0,
    "SupervisorName": null,
    "StartTime": null,
    "EndTime": null,
    "Duration": null,
    "AgentHoldDuration": null,
    "AgentId": null,
    "AgentSkillId": null,
    "IsBot": 0,
    "BotId": null,
    "RecordingUrl": null,
    "transferredTime": null,
    "recordingDuration": null,
    "QueueId": null,
    "Message": null,
    "channelType": "Email",
    "SMSFlowSourceId": null,
    "afterSMSWorkTime": null,
    "EmailHistoryId": 1595,
    "ChatHistoryId": null,
    "CallHistoryId": null,
    "SMSHistoryId": null,
    "WhatsappFlowSourceId": null,
    "afterWhatsappWorkTime": null,
    "WhatsappHistoryId": null,
    "callBack": null,
    "FacebookHistoryId": null,
    "afterFacebookWorkTime": null,
    "NextFlowNode": null,
    "transferredTo": null,
    "transferredDate": null,
    "dispositionUpdatedBy": null,
    "immediateParentId": null,
    "rootParentId": null,
    "discardedDate": null,
    "repliedDate": null,
    "markAsReadSupervisor": null,
    "markAsReadAgent": null,
    "customerFacebookId": null,
    "agentFacebookId": null,
    "AgentStartTime": null,
    "AgentEndTime": null,
    "SentimentalScore": null,
    "afterInstagramWorkTime": null,
    "customerInstagramId": null,
    "agentInstagramId": null,
    "InstagramCommunicationTypeId": null,
    "InstagramHistoryId": null,
    "widgetId": null,
    "isThresholdTimeExceeded": null,
    "remainingThresholdTime": null,
    "CallBackStatus": null,
    "v_count": 51,
    "AssignedToUserName": null,
    "AssignedByUserName": null,
    "dispositionName": null,
    "AssignedToExt": null,
    "queueName": null
  }
]